MBA Freshers Jobs

Desgination: DELL HIRING TECH SUPPORT EXECUTIVES FOR TECH SUPPORT

Job Description:

Flawless communication, Troubleshooting Knowledge in Hardware & Networking. Good communication skills, Good hardware and networking skills, desktop support, laptop support

Job Description:
Provide First-level Technical Support on basic operational or maintenance of personal computers and /or peripherals using available tools.
Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines.
Escalate problems when unable to resolve customer issues.
Log and sufficiently document all contacts with customers in designated tools.
Identify and provide input on unique or recurring customer problems.
Be a champion of Dell specific tools, Customer Care Procedures. Provide Dell Solution Network feedback at all times.

Company Profile:

Ensuring that customers are satisfied every time they interact with Dell is a goal owned by every Dell team member. The Dell Executive Leadership Team sets the strategic direction for how we'll continue to keep customers at the forefront of all we do - from designing and delivering services and solutions that meet the unique and evolving needs of our customers to developing innovative new products that deliver a superior customer experienceDell's focus on product leadership and continuous improvement produces significant innovation. The U.S. patents granted to Dell for its developments in product, online and operations technology provide examples of this innovation. Please select the categories to the left for listings of Dell's patents in these areas. An electronic copy of each US patent is available in Adobe's Portable Document Format (PDF) by clicking on the patent PDF image.

Desired Profile:

Qualification and Experience Required:
Bachelor Degree, PUC (with one year of international call center experience);
Diploma Courses (post 10+2 with 1 year international call center experience);

Engineering Degree or Post Graduate Degree (with at least 1 year experience in customer care / semi-tech international call center process)
Basics of Computers including Operating Systems, hardware and internet.
Basic PC Hardware / A+ Certification / MCDST Certification 90 days will be added advantageExposure to technical support trouble shooting in international call centers will be an added advantage.

BE FRESHERS WITH GOOD COMMUNICATION AND LESS THEN 60 PERCENT CAN APPLY

Experience: 0 - 2 years

Location: Bangalore

Ref code: CTS