MBA Freshers Jobs

Designation: Global Support Representative (contract)

Job Description:

The Global Support Representative (GSR) acts as the first point of contact for Symantec Enterprise Customers seeking technical support. Answering incoming phone calls from around the world, each representative is responsible for routing them correctly based on the customer request and provide low level support by answering basic technical and general questions for the customer. The GSR is in place to provide first level quality customer service, resulting in 100% customer satisfaction the 'very first time around'. Responsibilities mainly include answering incoming calls and emails from Enterprise (business-to-business) customers, quickly establishing customer requirements and thereby advising the customer on the best solution to their issue. Each representative takes responsibility towards specific language queues and adheres to defined service level agreements. Where appropriate, customers are routed to the relevant departments. A strong focus lies on filtering incoming calls to Enterprise Technical Support, depending on the customer's technical support entitlement. This also includes selling support when appropriate. In association with our sister Technical Services Centers, 24 x 7 support is provided. A wide range of procedural questions for internal and external customers are answered directly by the team, proactively following up on customer cases in order to ascertain customer satisfaction and exceeding customers' expectations. Doing so, the team adheres to process documentation to ensure consistency and quality. All representatives proactively share knowledge and disseminate information to team members on a local and global basis. They constantly use customer feedback to assist in improving Symantec products and procedures, as well as the team's services and work processes.

Company Profile:

Symantec is the world leader in providing solutions to help individuals and enterprises assure the security, availability, and integrity of their information. Headquartered in Cupertino, Calif., Symantec has operations in more than 40 countries.Symantec employs over 17,500 employees worldwide. Visit us at www.symantec.com to know more.

Symantec India:
The Symantec India centres in Pune and Chennai comprise of over 2400 world class professionals actively engaged in
- Product Research & Development
- Information Technology development & support
- Technical Support services for our world wide customers.

Symantec in India has established a Strong brand as Employer of Choice based on its W2C2 model that focuses on:
- Challenging Work
- Open Work environment
- Competitive Compensation and
- Career development

Desired Profile:

1. Graduate from any stream
2. 1 or more yrs experience in international call center preferably Inbound Calls
3. Knowledge of MS office
4. Basic of Networking, ex, N+, MCP etc
5. Good command over language (English and French or German or Spanish or Russian)

Experience: 0 - 5 Years

Functional Area: ITES/BPO/KPO, Customer Service, Ops.

Education:
UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization

Location: Pune

Contact:
Tezy Varghese
Symantec Pune
Symantec Corporation, Veritas Software India Pvt. Ltd.
RMZ Icon Project, S.No 3/8
Baner Road.
Pune,maharashtra,INDIA 411008
Telephone: 91-020-66157000

Website: http://www.symantec.com

Reference: SYM/GCSS/GSR